How to fix “cannot verify server identity”? (100% Working)

Suppose you lose your email access for no reason, and it makes a deuced situation. What should we do now? Maybe it is something out of a simple loss of internet connection?

Let’s see how we can fix the “cannot verify server identity” problem on our devices. This article will cover three types of “cannot verify identity” according to the source: cannot verify server identity iPhone version, cannot verify server identity iPad version, and cannot verify server identity IMAP Gmail mode.

What is the “cannot verify server identity”?

The term “cannot verify server identity” indicates that the identity of “” cannot be verified, which is an iOS-related issue it doesn’t occur on other platforms. The problem is likely associated with the SSL certificate on the mail server and the server settings in your IOS device (which can be an iPhone or iPad, etc.)

cannot verify server identity

How to fix “cannot verify server identity”? (iPhone, iPad, IMAP Gmail)

The method for fixing the “cannot verify server identity” problem is almost the same for all iOS devices; since it is a protocol verification issue, we will focus on reviewing the mail settings on our devices and check if there is a mistake there. Otherwise, we will make sure that there are no hardware or software glitches on the using iPhone or iPad either by restarting the devices, closing and re-opening the app, and resetting the settings.

Cannot verify server identity iPhone

This is a usual problem any iOS may experience in their life, so there is no need to panic. If you have the issue “cannot verify server identity iPhone 11”, you can resolve it by the methods explained below for you;

  1. restart your phone

An old cliché says the restating of your device can restart its health!!! Never neglect to use this method to fix your iPhone (or iPad) due to minimal glitches that could happen for any iOS system.

  1. Update your iOS

Try to keep your device “iOS updated” because some configuration mechanisms can be changed when a new version is released. Note that the older your iOS is, the more possible you face iPhone cannot verify server identity issues.

  1. Close and re-open your Mail app

In some cases, the app is the issue rather than the whole system. To cure the “iPhone cannot verify server identity” disease on your Mail app, you can either decide to close and re-open your application or update the new version on the App Store, if available.

  1. Sign out from your email account, and then add the email account again

The “iPhone cannot verify server identity” problem can be more insistent than you may think. To beat this trouble, you can also sign out from your email address on your application and add it again. Hopefully, you will have your error resolved this time.

To delete your email address from your device, take this guide;

  1. Open Setting.
  2. Now select “Mail” and go to Accounts.
  3. Click on the Email address you want to delete.
  4. Click on the red “Delete” button and confirm it in the following pop-up window.

Now we need to add your email account again. Follow the steps below;

  1. Open Settings again and go to “Mail.”
  2. Open the Account section and click on “Add Account.”
  3. Choose your email service provider
  4. Finally, take the instructions on the screen and add details to have your account added
  1. Reset all settings on your iPhone

If you have been using your iPhone (regardless of any model) for a long time, you may have changed its connection settings, so the device fails to recognize the mail server correctly. Suppose you think your chances are not so important and vital. In that case, you can reset your iPhone to its factory mode so we can examine if “cannot verify server identity iPhone” is associated with setting options altered by the user. If the answer is negative, your problem is deeper than usual.

To reset factory your iPhone, follow these steps;

  1. Open your device and go to Settings.
  2. Click on “General.”
  3. Now choose “Transfer” or “Reset iPhone.”
  4. Finally, tap on the “Erase all content and settings” option.

Cannot verify server identity iPad

Since the iPad and iPhone use the same operating system and the same software backbone (with just minimal changes), there is almost no difference of approaching “cannot verify server identity iPad” and “cannot verify server identity iPhone” on your devices.

Therefore, use the instructions explained in the previous section iteratively to see if your “cannot verify server identity iPad” error can be resolved.

Cannot verify server identity IMAP Gmail

When you read the definition of “cannot verify server identity” on a paper, it tells you there is a suspicious issue about the authenticity of the mail server certificate; either it is fake or not understood. Generally speaking, it is an SSL certificate failure, and the most famous example is the “HTTP vs. HTTPS” situation.


The main pathway to the fixing cannot verify server identity problem is manipulating server settings on your device, whether you have an iPhone 11 (cannot verify server identity iPhone 11) or its heavier brother (iPad cannot verify server identity). Make sure your settings have the best adjustment mode in order to recognize the server and lead to configuration. If you still have the problem and cannot verify server identity, maybe it is time to ask for help officially from the Apple customer support team and wait until they find the solution.

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Dyka Smith
Dyka Smith is a content marketing professional at Inosocial, an inbound marketing and sales platform that helps companies attract visitors, convert leads, and close customers. Previously, Dyka worked as a marketing manager for a tech software startup. She graduated with honors from Columbia University with a dual degree in Business Administration and Creative Writing.

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