How to Fix Instagram DM not working?

Today many people use Instagram for different purposes. As an Instagram user, you may face problems with direct messages. Instagram users know DM one of the best app features. We all know how frustrating it could be when facing a problem with the Instagram direct message. 

There are many issues with DMs with different solutions. Here, I talk about some of the common issues and how you can fix them. 

List of possible Instagram DM glitches:

  • Sometimes Instagram delivers a New Update in Direct Message
  • Your messages not sending on Instagram
  • You cannot view your new Instagram direct messages
  • Disappearing of Instagram direct messages
  • Instagram does not build threads
  • An Instagram alarm that you have a message, but there is no message
  • You cannot delete an Instagram direct message
  • Disappearing of Instagram message requests 
  • You receive an Instagram DM notifications as a user, while there is not any message
  • As a user, you cannot accept chats from followers
  • When your messages appear loading perpetually
  • Sometimes your followers can not you replies
  • New messages notifications will not show

Before the solutions, I want to take a look at the limitations of Instagram direct messages.

DM Count Limits: This rule provides you cannot send more than 100 DM per day. Based on this limitation, if you have mass-messaged more than 100 accounts in a single day, Instagram will ban your messages.

DM Spam: If you send a message to a specific account regularly, you may make them angry and report messages as spam.

Remember these limitations and never overtake them. Instagram uses these limitations to protect the Instagram association.

How to fix Instagram DM not working?

  • Control your internet connection.

You might face a problem because of a simple loss or weak internet connection. If you are not sure about your Internet signal, we recommend you try another network.

  • Update Instagram

Another non-technical problem could be update needed apps. After checking your internet connection, go to Google Play Store or App Store and search for updates.

  • Go a version back!

Sometimes it is opposite the last option. Here, the updates might make it difficult for Instagram. If you face Instagram DMs not working issue just after the update, know that your phone is not harmonious with new developments.

 First, uninstall the app and re-install the older version you found.

  • Uninstall and re-install Instagram

There is another simple fix that works most of the time. Rarely, your phone loses some data needed to display Instagram DM while you install the app. In this case, you can uninstall and install it again.

  • Check the new DM update from Instagram on your device.

Usually, Instagram delivers a new update to add the Vanish Mode about Direct Messages. This option enables you to understand who is using screenshots or recording your information. Sometimes, when you cannot view your messages because your Instagram DM does not work, the reason is new updates. You can wait some days, and you might see that Instagram fixes the problem.

Sometimes, you do not know that the DM problem is about your device or a software-related issue. Now, try another device to log into your account or web-based Instagram (a.k.a. webstagram). When the DM operated on another phone or the web browser, then you understand that the problem is related to your device.

If you want to solve your phone problem, first, remove the phone’s cache or reduce the memory. It happens a lot that a broad cache or device memory cause problem downloading messages. You Might not be successful by cleaning the cache of your phone. Then contact the service provider and ask for more help.

Fix Instagram DM difficulties not caused by you or your phone

  • The receiver block you

Sometimes, you can not send an Instagram direct message to a special friend. Here, there might be a possibility that the receiver blocked your account. If you want to know that they have blocked you, try to open their page, and you can not see any of their posts.

  • You do not follow the receiver.

Instagram has some privacy options that you can set to receive messages just from your followers. Then you have to follow them first and send your direct message another time.

  • The problem is due to Instagram server-side.

If none of these solutions work, it might be a problem from Instagram server-side. In this case, all you have to do is to wait. If you are not sure about it, you can ask your friends if they face a similar issue, too. Also, you can check the Insatgramdown page on Twitter to find out if other people talk about Instagram DM’s problems.

As you understand that you are the only person who experiences this issue, you can contact Instagram support and ask for help. 

Author: Dyka Smith

Dyka Smith is a content marketing professional at Inosocial, an inbound marketing and sales platform that helps companies attract visitors, convert leads, and close customers. Previously, Dyka worked as a marketing manager for a tech software startup. She graduated with honors from Columbia University with a dual degree in Business Administration and Creative Writing.

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